Who is responsible for your data
Green Venture Limited, Njiro Industrial Area, Arusha, Tanzania, is responsible for the personal information collected through this website and through our sales channels. You can reach us at greenventuretanzania@gmail.com.
What we collect
- Contact details you give us: name, company, email address, phone or WhatsApp number.
- Project details you choose to share: site location, quantities, drawings, photographs and files attached to a quote request.
- Order details: items ordered, quantities, delivery address, order status and correspondence.
- Basic technical data from your visit, such as pages viewed and approximate location derived from your IP address, used to keep the site working and to understand demand.
Why we use it
- To prepare quotations, answer enquiries and provide the calculator estimate you asked for.
- To process, deliver and support orders, including warranty and after-sales service.
- To meet accounting, tax and other legal record-keeping obligations in Tanzania.
- To improve our products, site and service. We only send marketing messages where you have asked for them, and every message includes a way to stop.
Payments
Online payments are handled by our third-party payment provider. Card and mobile-money credentials are entered on their platform, not ours, and we do not receive or store them. We receive only the confirmation of payment and the order reference.
Who we share with
We do not sell personal information. We share it only with parties who need it to deliver what you asked for: our hosting and database provider, our payment provider, and transport or installation partners handling your delivery. Each is given the minimum data required.
We may also disclose information where the law, a regulator or a court requires it.
How long we keep it
Enquiries that do not become orders are kept for up to 24 months so we can pick up the conversation where it stopped. Order, invoice and warranty records are kept for as long as accounting and tax law requires, and for the length of any applicable warranty.
How we protect it
Enquiry and order records are held in an access-controlled database. Access is limited to Green Venture staff who need it for their work, quote attachments are not publicly listed, and traffic to this site is encrypted in transit.
No system can be guaranteed to be perfectly secure. If a breach affects your information, we will act on it and inform affected customers.
Your choices
You can ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete it where we are not legally required to keep it. Write to greenventuretanzania@gmail.com and we will respond within 30 days.
Changes and contact
We update this policy when our practices change; the date above shows the current version.
Questions about this document can be sent to greenventuretanzania@gmail.com or 0748576025. Postal and factory address: Njiro Industrial Area, Arusha, Tanzania.
Need something clarified?
Our team in Arusha will answer any question on this page before you order.