Delivery, Returns & Refunds

Dispatch and lead times

Stock profiles and furniture are usually dispatched within a few working days of cleared payment. Made-to-order lengths, custom colours and project volumes are produced to a lead time confirmed on your order.

We deliver nationwide across Tanzania and arrange regional freight on request. Delivery is quoted per order based on volume, weight and destination.

Collection

You are welcome to collect from the factory in Njiro Industrial Area, Arusha, Tanzania during working hours once we confirm your order is ready. Please bring the order reference.

Checking your delivery

Please count and inspect the goods before signing the delivery note. Note any shortage or visible damage on the note and send us photographs within 48 hours so we can resolve it quickly with the transporter.

Returns

• Unused standard stock items in resaleable condition may be returned within 14 days of delivery, with the order reference. A restocking and transport charge may apply.
• Cut-to-size, bespoke, custom-colour and made-to-order items cannot be returned unless they are faulty or not what was ordered.
• Installed materials cannot be returned, but they remain covered by the product warranty.

Refunds

Approved refunds are issued to the original payment method or account within 14 days of the returned goods being received and checked. Where a replacement is preferred, we will produce and dispatch it at no extra cost.

To start a return or report a problem, email greenventuretanzania@gmail.com or WhatsApp 0748576025 with your order reference and photographs.